Manage your privacy and cookie preferences
Wibigo makes it easy to control your cookies and to request deletion of your data at any time. This article covers two things: managing your cookie preferences and deleting your data.
Choose your cookie preference on first open
The first time you open Wibigo, a Your cookie preferences notice appears at the bottom of the screen: "We use cookies to improve your experience and measure traffic. Essential cookies are always on." You have three options:
- Accept all — turns on all cookies, including analytics and marketing.
- Reject — keeps all non-essential cookies off; only the cookies required for the site to work remain.
- Settings — opens a panel where you can turn each cookie type on or off individually.
Choose cookie types individually
When you click Settings, you'll see three cookie types. Turn on the ones you want, leave the others off, and click Save choices:
- Essential — "Required for the site to work; cannot be turned off." Always on and can't be changed.
- Analytics — "Measures how you use the site, anonymously." Off by default.
- Marketing — "Used to personalize advertising." Off by default.
Change your decision later
Once you've made a choice, the notice closes and a persistent 🍪 (Cookie settings) button appears in the bottom-right corner. To change your preference or withdraw the consent you gave:
- Click the 🍪 button in the bottom-right — the panel reopens with your current choices checked.
- Turn the Analytics and Marketing switches on or off as you like.
- Click Save choices.
The Cookie policy link in the wibigo.com footer reopens the same panel.
Delete your data
You can request deletion of your personal data in two ways.
1. Your Facebook / Instagram connection
If you connected Wibigo to your Facebook or Instagram account (for example, to collect leads or sync your catalog/messages), you can remove that connection's data directly from Facebook:
- In your Facebook account, go to Settings & Privacy → Settings → Apps and Websites.
- Remove the Wibigo app from the list.
When you remove the app, all data tied to that connection (access tokens, synced catalog/message data) is automatically deleted from our systems.
2. Your account and all data
To delete your account and all associated data:
- By email: send an email to privacy@wibigo.com with the subject "Data Deletion".
- In-app: request deletion under Settings → Account.
Your request is processed within 30 days. Deleting your account is not a one-click, instant action — it's a request completed within that window.
Essential cookies (such as session, security, and reCAPTCHA) are required for the site to work and cannot be turned off. Analytics and marketing cookies are off by default; they only activate when you turn them on. This approach complies with the GDPR (EU General Data Protection Regulation). You can also find a public summary of these instructions on Wibigo's Data Deletion page (/data-deletion/).
You can withdraw your cookie consent as easily as you gave it: click the 🍪 button in the bottom-right, turn off the Analytics and Marketing switches, then click Save choices.