Find your automations
All the messages that go out to your customers automatically are managed in one place: Automations. When you turn on an automation, Wibigo sends the message in the background on your behalf — you don't have to do anything.
How to access Automations
You can get there three ways:
- Automations button in the top bar of your Websites page
- Automations button in the top bar of your Messages page
- Settings → Website → Automations
All three take you to the same place. You can also type "automations" to Wictor.
What's inside
| Automation | What it does |
|---|---|
| Automatic Reminders | Sends a reminder to customers before their appointment |
| Review Collection | Asks for a Google review after their visit |
| Google Business | Automatically answers incoming reviews on your Google profile with AI |
| Loyalty Program | Coming soon |
Each card has its own toggle. When you turn it on, the settings for that automation appear below the card — like when to send it and which channel to use.
Before you turn on an automation, you can use Send me a sample to see how the message will look to your customers in your own inbox.
The Automatic Reminders section in Appointment settings only shows the status; turning it on/off and setting the timing is done here in Automations. This prevents the same setting from looking different in two different places.