Refund an order

For card-paid orders, you start the refund from your panel; the money goes back to your customer's card through Stripe.

Full refund

1. Open the order in Orders.
2. Click Refund Payment and confirm with Yes, refund.
3. If the items came back to you, check Goods came back — return them to stock; items with stock tracking will be returned to inventory.

The order moves to Refunded status, your customer gets a refund email, and if an invoice was created for this order, it's automatically Cancelled.

Partial refund

1. In the same window, open Refund part of it.
2. Enter the refund amount — the remaining amount shows in the window.

For partial refunds, the order stays open; you can keep preparing and shipping. If partial refunds add up to the full amount, the order automatically becomes Refunded.

tip

You can also refund from your Stripe dashboard — Wibigo sees the refund and updates the order automatically; no risk of refunding the same money twice.

note

For cash-on-delivery orders, the money was handed over in person, so there's no card refund flow in the panel. Cancel the order and adjust the stock manually.

Related articles

• Manage your orders
• Get paid by card
• Invoice your orders