How do I track my order?
You don't need an account to track your order after placing it. There are two ways: the tracking link emailed to you, or the My Orders page on the site.
You pay on delivery (cash on delivery). There is no online card payment right now; you pay when you receive your order.
1. The tracking link in your email
When your order is placed you see the Your order has been received screen and get your Order no. At the same time a tracking link is emailed to you. Clicking the link opens the Order Tracking page — no account or password needed.
On that page:
- The progress bar at the top shows what stage your order is at.
- The Order Details section lists the items you bought and the total amount.
- If your order has shipped, the Shipping Details section shows the Carrier and Tracking number; you can grab the number with Copy.
- If the order was cancelled, you see the Order cancelled heading and the Cancellation reason.
2. The My Orders page
If you can't find the tracking email, use the My Orders page on the site:
- Open the My Orders page.
- In the Your email address field, enter the email you used when ordering and click Send Code.
- Enter the 6-digit code sent to your email and verify. If the code doesn't arrive, check your spam folder too, and resend the code if needed.
- All orders placed with that email are listed.
If your code has expired you can request a new one. If it says "No orders found for this email.", you probably placed the order with a different email address.
What do order statuses mean?
- Received — your order reached the business but hasn't been confirmed yet.
- Confirmed — the business accepted your order.
- Preparing — your order is being prepared.
- Shipped — your order is on its way; the carrier and tracking number appear at this stage.
- Ready for pickup — if you chose pickup, your order is waiting for you at the business.
- Delivered — the order was delivered and payment was collected.
How does my address fill in at checkout?
The Delivery Address section of the order page shows a map from the start. The map opens centred on the city where the business is located — not on your location.
- Tap the map to drop a pin, and drag the pin to fine-tune the location.
- Press 📍 Use my location and the map jumps to where you are.
- The map fills in the Province, District, Neighborhood and Street fields automatically.
Building no, Floor and Apartment are usually missing from map data — you always have to type these three fields yourself. If you leave them out, the courier may not find the address.